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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ID weed

March 26, 2026

1  out of  5
rating by ID weed
"Of all the statefarms I could go to, I assure you that this is the worst, they are never in offices or answer calls. Once they give you the insurance you are alone, and they have changed your rates without consulting"
We responded:
"Hi there. We take feedback seriously, but we’re unable to find any record of you as a customer based on this name. Our office is open Monday through Friday from 9am–5pm, and we have multiple team members dedicated to answering calls and assisting customers throughout the day. If we ever miss a call, voicemails and texts are returned promptly, typically within the hour. Regarding rates, changes typically occur when customers make updates to a policy such as vehicles, drivers, or coverages. In some cases, there are broader rate adjustments that come from State Farm at a corporate level, those are not set or controlled by our local office. In either case, State Farm sends advance notice of all changes well ahead of time. We’re always happy to review policies and explain any changes so our customers feel fully informed. If you’re open to it, we’d welcome the opportunity to speak with you directly and address your concerns. Please give us a call at 502-214-4707 or stop by during business hours. "
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Raul Corrales

March 25, 2026

5  out of  5
rating by Raul Corrales
"Me senti super bien la atención es perfecta moni me atendió abla español"
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Rebecca Sik

March 24, 2026

5  out of  5
rating by Rebecca Sik
"Cori made the process so easy and got me a great price for what i was asking for! I was honestly hesitant to go through Statefarm, but Cori explained everything to me in terms i could understand and really broke everything down for me. For a first time car owner, I'm so glad I got someone that knew how to help me and get all my needs. Thank you so much!"
We responded:
"Rebecca, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Holly Coy’s Team!"
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Alli Yakut

March 24, 2026

5  out of  5
rating by Alli Yakut
"So so happy we found state farm. Full coverage at an amazing price. Better than the eleven other places we looked. Cori is nice, personable, friendly, I would recommend."
We responded:
"We appreciate your review, Alli. We are so happy that you had such a wonderful experience with State Farm Agent Holly Coy’s Team here in Louisville ! "
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Alvaro Hernández

March 19, 2026

5  out of  5
rating by Alvaro Hernández
"Muy atento y profesional el personal de esta oficina además de que te ayudan a buscar soluciones económicas a tu seguro los recomiendo 100%"
We responded:
"Thanks so much for the amazing review, Alvaro! We really appreciate your support here in Louisville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Kennedy Anderson Daniel Bautista veliz

March 17, 2026

5  out of  5
rating by Kennedy Anderson Daniel Bautista veliz
"El mejor servicio monic es la mejor opción a la hora de ofrecer un buen servicio y contesta todas tus preguntas la recomiendo al 100%"
We responded:
"Thank you for your kind review of State Farm Agent Holly Coy’s Team. We appreciate it!"
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Jane Baldwin

March 13, 2026

5  out of  5
rating by Jane Baldwin
"Monica was so very helpful with me .I am so glad to be with State Farm ."
We responded:
"Jane, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Holly Coy’s Team here in our Louisville office. "
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Amir Allen

March 5, 2026

5  out of  5
rating by Amir Allen
"Monic was my representative. Very knowledgeable kind polite. Went above and beyond on giving us information on life insurance. Even asked for our thoughts. Very much appreciate her time and her efforts of giving us the information we need."
We responded:
"Wow, thank you for the 5-star review, Amir! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Cory Collea

March 4, 2026

5  out of  5
rating by Cory Collea
"Kori was great! Very helpful and welcoming! I was up for renewal. Kori explained my savings but also opportunities to add to my policy. Never pressured me to upgrade my policy but just explained the value of each. If I have any other insurance needs that I don't get elsewhere, will look here first!"
We responded:
"Thank you so much for the 5-star rating, Cory! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Rux Vallenilla

February 26, 2026

5  out of  5
rating by Rux Vallenilla
"Monic was very knowledgeable and super efficient. I got better price here for sure compared with my previous insurance. Glad I switched it over. 😊"
We responded:
"We appreciate your review, Rux. We are so happy that you had such a wonderful experience with State Farm Agent Holly Coy’s Team here in Louisville ! "
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Crhistian Rodriguez

February 25, 2026

5  out of  5
rating by Crhistian Rodriguez
"Me ayudó bastante, muy compresible, amable, excelente trabajo 🤩"
We responded:
"We appreciate your review, Crhistian. We are so happy that you had such a wonderful experience with State Farm Agent Holly Coy’s Team here in Louisville ! "
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Luis Machado

February 24, 2026

5  out of  5
rating by Luis Machado
"Exelente esperiencia, el mejor de los tratos"
We responded:
"Thank you so much for the 5-stars, Luis! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Rodney shelby

February 20, 2026

5  out of  5
rating by Rodney shelby
"This is the best Insurance lady that I’ve ever met. I went with nationwide on your side for 44 years and they screwed me up so don’t go there but this young lady is the best. She saved me so much money it’s unreal so if you’re really looking for somebody to save you money, please contact her. She’s the best forget the rest on everything house and Car. She’s the best so don’t go nowhere else put her on your side and you won’t regret it."
We responded:
"Thank you so much for the 5-stars, Rodney! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Maikel Rosales

February 9, 2026

5  out of  5
rating by Maikel Rosales
"Muy buena ,excelente trato y rapidez"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Holly Coy’s Team. "
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Nice

January 30, 2026

5  out of  5
rating by Nice
"Services Good 💯"
We responded:
"Thank you for the 5-star review, Nice! Here on State Farm Agent Holly Coy’s Team, we are proud to serve our community and appreciate your recognition. "
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Ashleigh W

January 29, 2026

5  out of  5
rating by Ashleigh W
"Monic was amazing! She took the time to explain the details and help me get switched from my subpar insurance to State Farm where I get to talk to an actual person. So happy with the process and the switch!"
We responded:
"Thank you for the 5-star review, Ashleigh! Here on State Farm Agent Holly Coy’s Team, we are proud to serve our community and appreciate your recognition. "
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Rhonda A

January 23, 2026

5  out of  5
rating by Rhonda A
"Shealee was great you help me so much! Two day we got my rental ins done she was very detailing when it came to explaining the different plans to fit my request. She is awesome great attitude and energy"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Holly Coy’s Team. "
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Richard Young

January 22, 2026

5  out of  5
rating by Richard Young
"I was recently reviewing car insurance companies as I found out, I was not in “good hands” with my current company. Tried the on line , but I got a lot of fast talkers, who really couldn’t convince me to go with them. I also got calls and text from som large well known companies too. So as I read them all and listened to voicemails-one stuck out above them all. State Farm and the agent, Holly Coy. In the end I knew I had an agent who cared about my needs and situation. I got more bang for my buck. Better coverage for both home and auto. And a premium that was better than I had ever had for 3 cars full coverage. Call her."
We responded:
"Richard, thank you for your wonderful review of State Farm Agent Holly Coy’s Team! Richard, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Holly Coy’s Team! "
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Beatriz Molina

January 21, 2026

5  out of  5
rating by Beatriz Molina
"Estoy muy agradecida con Monic por ayudarme a sacar el seguro de mi carro. Me explicó todo paso a paso, de manera muy clara, y me sentí tranquila durante todo el proceso. Excelente atención y mucha paciencia. Sin dudas la recomiendo."
We responded:
"Thank you so much for the 5-stars, Beatriz! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Sean Walker

January 21, 2026

5  out of  5
rating by Sean Walker
"Super easy to work with! Wish I would’ve done this sooner, Holly explained everything in great detail and saved me a good bit of money! Highly recommend"
We responded:
"Thank you for your kind review of State Farm Agent Holly Coy’s Team. We appreciate it! Thank you for the amazing review, Sean! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Randy Minnich

January 20, 2026

5  out of  5
rating by Randy Minnich
"Monic Jacques was outstanding and extremely professional to work with. I felt she was working with my best interest in mind. She presented me with a great quote and saved us a BIG amount of our insurance. This a a great agency who you can trust and they will work hard for you. Give her a call, set back and let her go to work to save you not only some money but also knowing you are really in GREAT HANDS with Allstate!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Holly Coy’s Team. "
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Grace Woodard

January 16, 2026

5  out of  5
rating by Grace Woodard
"Holly Coy and specifically Cory has always been awesome to work with. I always have felt understood when I have questions and concerns. I have felt very comfortable working with her and being open and honest about what I need within my means. Highly recommend!"
We responded:
"Thanks so much for the amazing review, Grace! We really appreciate your support here in Louisville . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Holly Coy’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Louisville . "
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Melissa castillo

January 14, 2026

5  out of  5
rating by Melissa castillo
"Siempre buen trato muy profesionales las chicas de las oficinas."
We responded:
"We appreciate your review, Melissa. We are so happy that you had such a wonderful experience with State Farm Agent Holly Coy’s Team here in Louisville ! "
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Chrystal Helton

January 6, 2026

5  out of  5
rating by Chrystal Helton
"Cori was very friendly, willing to listen and answer my questions,it was an overall great experience talking with her"
We responded:
"Thank you, Chrystal. We appreciate your feedback and are so glad Cori was able to help and make your experience a great one. We’re grateful for the opportunity to work with you."
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Johnny Houchens

December 31, 2025

5  out of  5
rating by Johnny Houchens
"Customer service is great. Shea Lee Coy was very helpful in choosing the correct policy. Her professionalism and kindness was above and beyond. Thanks"
We responded:
"Thank you Johnny! We appreciate the opportunity to provide you an amazing insurance experience. Have a great week! "